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Establishing
Rapport
by ResumeEdge.com -
The Net's Premier Resume Writing and Editing Service
With
your qualifications and perhaps the help of a friend, you have
secured your opportunity to sell yourself. Your ability to
connect with the interviewer can cinch the job. Making a good
impression on your interviewer requires more than dressing
sharply, polishing your shoes and being polite. From the moment
you come in sight of the interviewer, you begin the elusive
process of connecting.
Studies show that people tend to remember events better when they are linked
with an emotional impression. Whether the feelings associated with an event
are positive or negative, emotional connections make the event salient,
helping us remember things more clearly. Making a memorable impression
on the interviewer depends on your ability to connect with the interviewer.
It helps if your personalities click and you both love to rock climb, or
if you discover you both share the same alma mater and deeply admire Alan
Greenspan. It helps if you have something in common. With some practice,
you need not rely on external or circumstantial points of mutual reference
in order to establish a good rapport with the interviewer. At a minimum,
you can expect that the interviewer wants you to understand and appreciate
what she is saying-her goals and concerns, position, expectations and needs.
You can generate good vibes and emotions when you actively listen to the
interviewer. This does not mean that you need to ask her about her childhood
or her greatest fears. Your interviewer does not need you as a confidant.
She just needs to feel like you are an attentive and engaged interviewee.
So, when you find yourself facing your interviewer across a table (after
you have made certain no stray particles blemish your otherwise radiant
smile), you can be certain she wants to be listened to and respected.
The active listening skills you can employ to connect with your interviewer
are not unique, but are seldom used. (Think of the last time someone gave
you his undivided, empathetic attention for an hour!) In some ways these
skills are an art - but don't worry, you can develop the ability with some
practice.
Use
empathetic body language.
Both
your words and your behavior will affect whether you establish
a connection with the interviewer. When you meet the potential
employer or human resources officer, you will want to show
that you are confident, trusting, open, attentive, and eager,
but restrained.
All of this can be communicated in a handshake. Make sure that your hand
is about perpendicular to the floor. If you extend your hand with your
palm facing down, you indicate that you need to be in control-something
that can be off-putting in an interview scenario. If you extend your hand
with your palm facing up, you can appear overly docile. Try extending your
hand with your palm relatively flat, so that you offer to make full contact
with the other person's hand. If you cup your hand, you indicate that you
mistrust the other person.
Likewise, your posture throughout the interview indicates whether you are
open and attentive, or somehow withdrawn from the interviewer. Leaning
back shows boredom or sometimes insolence. It is better to sit up straight
and lean forward just slightly, facing the interviewer directly. Crossing
your arms in front of you may indicate that you are somehow defensive,
whether from insecurity or mistrust. Try to keep your arms open, even if
your legs are crossed.
Eye contact is crucial. Look the person in the eye when you are speaking
and listening. To avoid giving the interviewer the impression that you
are boring through him with your transfixed gaze, take breaks and look
away to the right or left.
Mirror
the interviewer.
People
feel comfortable when you do the same things that they do,
provided your imitations are not obvious. If the interviewer
is smiling, smile. If the interviewer furrows her brow at a
certain point, do the same. But if the interviewer smokes,
don't light up. Mirroring works not only for behaviors, but
also verbal statements. If you briefly say what you hear when
someone else says it, you show that you are connected. Again,
this engaged listening tool should be used with discretion.
Too much can be awkward.
Example:
The interviewer says: Our company has doubled in personnel
and tripled in revenue over the last five years. The interviewee:
Tripled in revenue. The interviewer: In order to meet the
constraints of the current economy, we are refocusing our
business practices. We have had to reduce the workforce in
some departments without reducing our client load. While
this means that we expect our employees to work more efficiently,
we also intend to equip them for this efficiency by providing
more thorough training and clearer direction. The interviewee:
Employee efficiency is important.
Ask
well-placed, clarifying questions.
If
you do not fully understand something that the interviewer
asks or says, it is best to clarify. Doing so signals to the
interviewer that you are invested in what he or she is saying.
These questions can be tricky, however. If you ask questions
that seek clarification on issues that are tangential to the
thrust of the interviewer's communication, they derail the
person's train of thought and cause people to become defensive
or withdrawn. The interviewer will be convinced that you are
not paying attention if you seek information that has just
been given to you. Before interrupting the interviewer to clarify
a point, make sure that you are listening attentively. Follow
the train of thought of the speaker. Then pose a question.
Example:
I'm sorry, I don't think that I fully understand the reporting
structure for this position. Would I have one or two supervisors?
Ask
open-ended questions.
Open-ended
questions allow the interviewer to respond as he or she desires
and also demonstrate that you are open to what the interviewer
says. The responses might challenge your assumptions, so they
mitigate miscommunication. They also allow you subtly to steer
the interview in a way that allows you to learn the things
you wish about the company and job. The information you gather
from these questions will assist you in evaluating the company.
Example:
What are the greatest challenges that the person filling
this position will likely encounter?
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