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Types
of Interviews
by ResumeEdge.com -
The Net's Premier Resume Writing and Editing Service
All
job interviews have the same objective, but employers reach
that objective in a variety of ways. You might enter the room
expecting to tell stories about your professional successes
and instead find yourself selling the interviewer a bridge
or editing code at a computer. One strategy for performing
your best during an interview is to know the rules of the particular
game you are playing when you walk through the door.
Screening | Informational | Directive | Meandering
Stress | Behavioral | Audition | Group
Tag-Team | Mealtime | Follow-up
The Screening
Interview
Companies use screening tools to
ensure that candidates meet minimum qualification requirements.
Computer programs are among the tools used to weed out unqualified
candidates. (This is why you need a digital resume that is
screening-friendly. See our resume center for help.) Sometimes
human professionals are the gatekeepers. Screening interviewers
often have honed skills to determine whether there is anything
that might disqualify you for the position. Remember-they do
not need to know whether you are the best fit for the position,
only whether you are not a match. For this reason, screeners
tend to dig for dirt. Screeners will hone in on gaps in your
employment history or pieces of information that look inconsistent.
They also will want to know from the outset whether you will
be too expensive for the company.
Some tips for maintaining confidence
during screening interviews:
- Highlight your accomplishments
and qualifications.
- Get into the straightforward
groove. Personality is not as important to the screener as
verifying your qualifications. Answer questions directly
and succinctly. Save your winning personality for the person
making hiring decisions!
- Be tactful about addressing income
requirements. Give a range, and try to avoid giving specifics
by replying, "I would be willing to consider your best offer."
- If the interview is conducted
by phone, it is helpful to have note cards with your vital
information sitting next to the phone. That way, whether
the interviewer catches you sleeping or vacuuming the floor,
you will be able to switch gears quickly.
The
Informational Interview
On the opposite end of the stress
spectrum from screening interviews is the informational interview.
A meeting that you initiate, the informational interview is
underutilized by job-seekers who might otherwise consider themselves
savvy to the merits of networking. Job seekers ostensibly secure
informational meetings in order to seek the advice of someone
in their current or desired field as well as to gain further
references to people who can lend insight. Employers that like
to stay apprised of available talent even when they do not
have current job openings, are often open to informational
interviews, especially if they like to share their knowledge,
feel flattered by your interest, or esteem the mutual friend
that connected you to them. During an informational interview,
the jobseeker and employer exchange information and get to
know one another better without reference to a specific job
opening.
This takes off some of the performance pressure, but be intentional nonetheless:
- Come prepared with thoughtful
questions about the field and the company.
- Gain references to other people
and make sure that the interviewer would be comfortable if
you contact other people and use his or her name.
- Give the interviewer your card,
contact information and resume.
- Write a thank you note to the
interviewer.
The
Directive Style
In this style of interview, the
interviewer has a clear agenda that he or she follows unflinchingly.
Sometimes companies use this rigid format to ensure parity
between interviews; when interviewers ask each candidate the
same series of questions, they can more readily compare the
results. Directive interviewers rely upon their own questions
and methods to tease from you what they wish to know. You might
feel like you are being steam-rolled, or you might find the
conversation develops naturally. Their style does not necessarily
mean that they have dominance issues, although you should keep
an eye open for these if the interviewer would be your supervisor.
Either way, remember:
- Flex with the interviewer, following
his or her lead.
- Do not relinquish complete control
of the interview. If the interviewer does not ask you for
information that you think is important to proving your superiority
as a candidate, politely interject it.
The
Meandering Style
This interview type, usually used
by inexperienced interviewers, relies on you to lead the discussion.
It might begin with a statement like "tell me about yourself," which
you can use to your advantage. The interviewer might ask you
another broad, open-ended question before falling into silence.
This interview style allows you tactfully to guide the discussion
in a way that best serves you.
The following strategies, which are helpful for any interview, are particularly
important when interviewers use a non-directive approach:
- Come to the interview prepared
with highlights and anecdotes of your skills, qualities and
experiences. Do not rely on the interviewer to spark your
memory-jot down some notes that you can reference throughout
the interview.
- Remain alert to the interviewer.
Even if you feel like you can take the driver's seat and
go in any direction you wish, remain respectful of the interviewer's
role. If he or she becomes more directive during the interview,
adjust.
- Ask well-placed questions. Although
the open format allows you significantly to shape the interview,
running with your own agenda and dominating the conversation
means that you run the risk of missing important information
about the company and its needs.
The Stress
Interview
Astounding as this is, the Greek
hazing system has made its way into professional interviews.
Either employers view the stress interview as a legitimate
way of determining candidates' aptness for a position or someone
has latent maniacal tendencies. You might be held in the waiting
room for an hour before the interviewer greets you. You might
face long silences or cold stares. The interviewer might openly
challenge your believes or judgment. You might be called upon
to perform an impossible task on the fly-like convincing the
interviewer to exchange shoes with you. Insults and miscommunication
are common. All this is designed to see whether you have the
mettle to withstand the company culture, the clients or other
potential stress.
Besides wearing a strong anti-perspirant,
you will do well to:
- Remember that this is a game.
It is not personal. View it as the surreal interaction that
it is.
- Prepare and memorize your main
message before walking through the door. If you are flustered,
you will better maintain clarity of mind if you do not have
to wing your responses.
- Even if the interviewer is rude,
remain calm and tactful.
- Go into the interview relaxed
and rested. If you go into it feeling stressed, you will
have a more difficult time keeping a cool perspective.
The
Behavioral Interview
Many companies increasingly rely
on behavior interviews since they use your previous behavior
to indicate your future performance. In these interviews, employers
use standardized methods to mine information relevant to your
competency in a particular area or position. Depending upon
the responsibilities of the job and the working environment,
you might be asked to describe a time that required problem-solving
skills, adaptability, leadership, conflict resolution, multi-tasking,
initiative or stress management. You will be asked how you
dealt with the situations.
Your responses require not only
reflection, but also organization. To maximize your responses
in the behavioral format:
- Anticipate the transferable skills
and personal qualities that are required for the job.
- Review your resume. Any of the
qualities and skills you have included in your resume are
fair game for an interviewer to press.
- Reflect on your own professional,
volunteer, educational and personal experience to develop
brief stories that highlight these skills and qualities in
you. You should have a story for each of the competencies
on your resume as well as those you anticipate the job requires.
- Prepare stories by identifying
the context, logically highlighting your actions in the situation,
and identifying the results of your actions. Keep your responses
concise and present them in less than two minutes.
The
Audition
For some positions, such as computer
programmers or trainers, companies want to see you in action
before they make their decision. For this reason, they might
take you through a simulation or brief exercise in order to
evaluate your skills. An audition can be enormously useful
to you as well, since it allows you to demonstrate your abilities
in interactive ways that are likely familiar to you. The simulations
and exercises should also give you a simplified sense of what
the job would be like. If you sense that other candidates have
an edge on you in terms of experience or other qualifications,
requesting an audition can help level the playing field.
To maximize on auditions, remember
to:
- Clearly understand the instructions
and expectations for the exercise. Communication is half
the battle in real life, and you should demonstrate to the
prospective employer that you make the effort to do things
right the first time by minimizing confusion.
- Treat the situation as if you
are a professional with responsibility for the task laid
before you. Take ownership of your work.
- Brush up on your skills before
an interview if you think they might be tested.
The
Group Interview
Interviewing simultaneously with
other candidates can be disconcerting, but it provides the
company with a sense of your leadership potential and style.
The group interview helps the company get a glimpse of how
you interact with peers-are you timid or bossy, are you attentive
or do you seek attention, do others turn to you instinctively,
or do you compete for authority? The interviewer also wants
to view what your tools of persuasion are: do you use argumentation
and careful reasoning to gain support or do you divide and
conquer? The interviewer might call on you to discuss an issue
with the other candidates, solve a problem collectively, or
discuss your peculiar qualifications in front of the other
candidates.
This environment might seem overwhelming or hard to control, but there
are a few tips that will help you navigate the group interview successfully:
- Observe to determine the dynamics
the interviewer establishes and try to discern the rules
of the game. If you are unsure of what is expected from you,
ask for clarification from the interviewer.
- Treat others with respect while
exerting influence over others.
- Avoid overt power conflicts,
which will make you look uncooperative and immature.
- Keep an eye on the interviewer
throughout the process so that you do not miss important
cues.
The Tag-Team
Interview
Expecting to meet with Ms. Glenn,
you might find yourself in a room with four other people: Ms.
Glenn, two of her staff, and the Sales Director. Companies
often want to gain the insights of various people when interviewing
candidates. This method of interviewing is often attractive
for companies that rely heavily on team cooperation. Not only
does the company want to know whether your skills balance that
of the company, but also whether you can get along with the
other workers. In some companies, multiple people will interview
you simultaneously. In other companies, you will proceed through
a series of one-on-one interviews.
Some helpful tips for maximizing on this interview format:
- Treat each person as an important
individual. Gain each person's business card at the beginning
of the meeting, if possible, and refer to each person by
name. If there are several people in the room at once, you
might wish to scribble down their names on a sheet of paper
according to where each is sitting. Make eye contact with
each person and speak directly to the person asking each
question.
- Use the opportunity to gain as
much information about the company as you can. Just as each
interviewer has a different function in the company, they
each have a unique perspective. When asking questions, be
sensitive not to place anyone in a position that invites
him to compromise confidentiality or loyalty.
- Bring at least double the anecdotes
and sound-bites to the interview as you would for a traditional
one-on-one interview. Be ready to illustrate your main message
in a variety of ways to a variety of people.
- Prepare psychologically to expend
more energy and be more alert than you would in a one-on-one
interview. Stay focused and adjustable.
The
Mealtime Interview
For many, interviewing over a meal
sounds like a professional and digestive catastrophe in the
making. If you have difficulty chewing gum while walking, this
could be a challenge. With some preparation and psychological
readjustment, you can enjoy the process. Meals often have a
cementing social effect-breaking bread together tends to facilitate
deals, marriages, friendships, and religious communion. Mealtime
interviews rely on this logic, and expand it.
Particularly when your job requires
interpersonal acuity, companies want to know what you are like
in a social setting. Are you relaxed and charming or awkward
and evasive? Companies want to observe not only how you handle
a fork, but also how you treat your host, any other guests,
and the serving staff.
Some basic social tips help ease
the complexity of mixing food with business:
- Take cues from your interviewer,
remembering that you are the guest. Do not sit down until
your host does. Order something slightly less extravagant
than your interviewer. If he badly wants you to try a particular
dish, oblige him. If he recommends an appetizer to you, he
likely intends to order one himself. Do not begin eating
until he does. If he orders coffee and dessert, do not leave
him eating alone.
- If your interviewer wants to
talk business, do so. If she and the other guests discuss
their upcoming travel plans or their families, do not launch
into business.
- Try to set aside dietary restrictions
and preferences. Remember, the interviewer is your host.
It is rude to be finicky unless you absolutely must. If you
must, be as tactful as you can. Avoid phrases like: "I do
not eat mammals," or "Shrimp makes my eyes swell and water."
- Choose manageable food items,
if possible. Avoid barbeque ribs and spaghetti.
- Find a discrete way to check
your teeth after eating. Excuse yourself from the table for
a moment.
- Practice eating and discussing
something important simultaneously.
- Thank your interviewer for the
meal.
The Follow-up
Interview
Companies bring candidates back
for second and sometimes third or fourth interviews for a number
of reasons. Sometimes they just want to confirm that you are
the amazing worker they first thought you to be. Sometimes
they are having difficulty deciding between a short-list of
candidates. Other times, the interviewer's supervisor or other
decision makers in the company want to gain a sense of you
before signing a hiring decision.
The second interview could go in
a variety of directions, and you must prepare for each of them.
When meeting with the same person again, you do not need to
be as assertive in your communication of your skills. You can
focus on cementing rapport, understanding where the company
is going and how your skills mesh with the company vision and
culture. Still, the interviewer should view you as the answer
to their needs. You might find yourself negotiating a compensation
package. Alternatively, you might find that you are starting
from the beginning with a new person.
Some tips for managing second interviews:
- Be confident. Accentuate what
you have to offer and your interest in the position.
- Probe tactfully to discover more
information about the internal company dynamics and culture.
- Walk through the front door with
a plan for negotiating a salary.
- Be prepared for anything: to
relax with an employer or to address the company's qualms
about you.
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